How we protect trust

We distinguish law, guidance and practical experience

Our legal guides and templates are written for England. They use the Children and Families Act 2014, the SEND Code of Practice and other primary public sources as their starting point. We do not present a local authority policy as if it were national law. We review core legal information at least annually and when a material statutory change or relevant Upper Tribunal decision affects a resource.

We are adding source and review details to the highest-risk resources first. A page-level source box will identify the resource owner, reviewed date, next review date, and links to the main public sources. Readers should check the original source and obtain individual advice where their circumstances require it.

Read the SEND Code of Practice on GOV.UK

Funding does not buy influence

SEND Navigate, a specialist SEN consultancy run by the Hub’s founder, funds the hosting, development and continued free availability of the Hub. It does not control editorial content or resource recommendations. SEND Navigate is disclosed wherever it appears among routes to further help.

We do not accept paid guest posts, sponsored articles, affiliate fees for SEN services, paid referral placement, or payment for positive editorial coverage. If we work with a funder or partner on a defined project, we will state the relationship and will not give that organisation control over the Hub’s conclusions or parent signposting.

Parents should shape the work, not only receive it

The Hub is parent-centred in language and purpose. We are building a structured Parent and Carer Panel to challenge priorities, wording, access barriers and future partnership proposals. Until that panel is established, we will state clearly whether a resource reflects founder experience, individual parent feedback, or a formal co-production process.

We will not describe work as “co-produced” unless people with lived experience have had a defined role in shaping it and can see what changed as a result. This follows the principle of equal partnership set out by NHS England.

Read NHS England’s co-production principles

We moderate public stories and act on concerns

Community stories are reviewed before publication and published without names or identifiable details. We may decline, edit for safety or remove content that identifies a child, school or professional; contains allegations we cannot publish safely; gives individual legal, medical or therapeutic instructions; or indicates an immediate risk that needs an urgent response elsewhere.

The Hub is not an emergency or crisis service. If a child or adult is in immediate danger, contact emergency services. For concerns about material on the Hub, its community, or a safeguarding issue connected to our work, email stephen@ebsaandsenhub.co.uk with the subject line “Hub safeguarding or community concern”.

We ask for less information where possible

The free Letter Builder produces a draft in the parent’s browser and does not automatically send letter text to the Hub. The separate paid Expert Letter Review form asks for only the information needed to deliver that service after a verified purchase. Marketing sign-up is a separate choice.

Some tools offer optional automated drafting assistance for human review. These tools do not replace professional advice. Parents should remove unnecessary identifying information and must not upload passwords, full dates of birth, full medical records, safeguarding records or tribunal bundles unless a secure route has been agreed.

Tell us when something is wrong or unclear

We welcome factual corrections, broken-source reports, accessibility feedback and concerns about the clarity or safety of a resource. Email stephen@ebsaandsenhub.co.uk with the page link and a short explanation. We will review the point, correct material errors where appropriate, and retain a dated public note for changes that materially affect a legal or safety-related resource.