Your information, handled with care
The EBSA & SEN Hub is designed to give parents useful information without asking for more personal detail than a task requires. This notice explains how the site handles information, with particular care for the Expert Letter Review service.
The short version
The free Letter Builder runs in your browser: the details you type into the draft are not automatically sent to the Hub. If you buy an Expert Letter Review, you choose whether to submit a separate case form. We use those details only to check the paid request, prepare and deliver the review, and deal with necessary service follow-up. We do not add Expert Letter Review customers to marketing emails through that form. Course purchases have separate, limited payment and delivery records, explained below.
Information we collect and why
Free tools and browsing
The free Letter Builder creates a draft on your device. Anonymous usage events may be measured to understand whether a tool is helpful, but the text entered into the letter fields is not sent as part of those events.
Expert Letter Review
After a verified £20 purchase, the case form asks for the minimum information needed to review the requested letter: contact details, a child’s first name and age, the requested letter type, and the relevant situation and outcome. Optional fields are clearly marked.
Service delivery
The submitted case brief is sent to Stephen Mallett by email so that the review can be completed and returned to the email address you provide. The Hub’s database records the paid checkout reference and that a case was submitted; it does not store the narrative case form.
Optional automated drafting assistance
You may separately choose to allow an automated draft to be prepared from the case details for Stephen’s human review. If you do not choose this option, the case is handled without that automated drafting step.
Please minimise what you share
Only include the information needed to prepare the letter. Do not include full dates of birth, passwords, account logins, copies of medical records, tribunal bundles, safeguarding records, or other documents unless Stephen has specifically asked for them through an agreed, secure route.
The Expert Letter Review is a drafting and educational support service. It is not a legal representation service, does not guarantee an outcome, and does not replace advice from a regulated lawyer, clinician, or local SENDIASS service.
Marketing is separate
A paid Expert Letter Review does not itself subscribe you to marketing communications. If you wish to receive new resources or newsletters, you can make that separate choice through a dedicated sign-up form. You can unsubscribe from marketing at any time.
Cookies and optional measurement. Essential browser storage may keep a checkout return and protected course access working. Optional Google Analytics and Meta Pixel measurement are off unless you choose them separately in Cookie settings; you can change or withdraw that choice at any time. Withdrawing stops future optional tracking and we try to remove known accessible first-party tracking cookies, but we cannot promise to remove every third-party or browser-managed cookie.
Course purchases: payment, records and support
Seller and course-purchase contact
SEND Navigate24 Elmsdale Road, Liverpool, L18 1LX
Course-purchase email: stephen@sendnavigate.com
Business availability: 8am–5pm Mon–Sat (UK local time). These are business availability hours, not a support response-time promise.
VAT: No VAT is charged.
Stripe handles payment details for course purchases. The Hub keeps signed first-party purchase records containing only the receipt or checkout-session reference, payment reference, product, amount, currency and payment status needed to verify payment and protect delivery. We do not use these records as a substitute for a separate marketing choice.
A course package is made available only after a paid purchase has been verified for the correct product. A refunded, denied, pending or mismatched purchase is not eligible for package delivery. The Morning Crisis Survival Guide is supplied as a downloadable ZIP customer package containing six video files (including Welcome; approximately 24 minutes in total) and one parent-facing PDF: the Morning Crisis Survival Guide.
Optional analytics or advertising tracking is separate and remains off unless you make the relevant cookie choice. Paying for a course does not opt you in to marketing emails.
For course purchase help, email stephen@sendnavigate.com with only your receipt or payment email. Please do not send family, child or case details in a purchase-support email.
Cancellation and statutory rights. No cancellation waiver is used for course purchases. Cancellation rights and statutory rights remain as provided by law.
Use the print button to print this information or save it as a PDF from your browser’s print dialog.
Parent and Carer Panel: recruitment is not open
The Hub is preparing a small Parent and Carer Panel to improve resources and safety controls. It is not collecting Panel applications or Panel participant information yet. Recruitment will not open until the independent safeguarding and participation route, tested safeguarding procedure, secure payment process and final participant materials are in place.
Your choices and contact
You can ask what information we hold in connection with a service request, correct it, or ask for its deletion once the service and any necessary follow-up are complete. To make a request, email stephen@sendnavigate.com with enough information for us to identify the request safely.
Last updated: 22 October 2026. This notice explains the current operation of the Hub’s public tools, Expert Letter Review service, course purchase information and planned Panel safeguards, and will be updated as those services develop.